Privacy Policy

Effective: April 4, 2026

1. Introduction

This Privacy Policy describes how Vitorian LLC ("Vitorian", "we", "us", "our") collects, uses, and protects your personal information when you visit hftsim.com or purchase and use our software products. We are committed to protecting your privacy and handling your data transparently.

By using our website or purchasing our products, you consent to the practices described in this policy.

2. Information We Collect

We collect the following categories of personal information:

Purchase information: When you purchase a product, our payment processor (Paddle) provides us with your email address, name, and transaction details. We do not receive or store credit card numbers, bank account details, or other financial information.
License records: We store license keys, associated email addresses, product identifiers, and activation timestamps to manage your subscription.
Support correspondence: If you contact us for support, we retain the content of your communications, including your email address and any information you provide.
Server logs: Our web servers automatically collect standard log data, including IP addresses, browser type, referring URLs, and pages visited. This data is used for security monitoring and is not linked to your identity.

We do not collect:

Usage telemetry or analytics from the software itself
Information from third-party tracking services
Data from social media profiles

3. How We Use Your Information

We use the information we collect for the following purposes:

License delivery: To generate and deliver your license key via email.
Subscription management: To manage your subscription status, process renewals, and handle cancellations.
Product support: To respond to your questions and provide technical assistance.
Service notifications: To send essential communications about your account, such as subscription confirmations, renewal notices, and important product updates that affect your license.
Security: To detect and prevent fraud, abuse, and unauthorized access.

We do not use your information for marketing purposes without your explicit opt-in consent.

4. Payment Processing

All payments are processed by Paddle.com, which acts as our Merchant of Record. Paddle is responsible for handling payment transactions, sales tax, VAT, and invoicing. When you make a purchase, your payment information is collected and processed directly by Paddle under their Privacy Policy.

We receive only the information necessary to fulfill your order (email address, transaction ID, and product details). We never have access to your full payment card details.

5. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Service providers: We use Amazon Web Services (AWS) Simple Email Service (SES) to deliver license keys and transactional emails. AWS processes your email address solely for delivery purposes under their Privacy Policy.
Legal requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity, who will be bound by this Privacy Policy.

6. Cookies and Tracking

This website does not use cookies, local storage, or any client-side tracking technologies. We do not use analytics services such as Google Analytics, Facebook Pixel, or similar tools. No behavioral tracking or advertising profiles are created from your visits.

7. Data Retention

We retain your personal information for as long as reasonably necessary to fulfill the purposes described in this policy:

Active subscriptions: Your license records and email address are retained for the duration of your subscription.
Cancelled subscriptions: After cancellation, we retain your license records for up to 12 months to facilitate reactivation and support inquiries, after which they are deleted.
Support correspondence: Retained for up to 24 months after the last interaction.
Server logs: Automatically deleted after 90 days.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of data in transit (TLS/HTTPS)
Encryption of license keys using HMAC-SHA256
Access controls limiting who can access customer data
Regular review of security practices

While we strive to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to legal retention requirements.
Portability: Request your data in a structured, machine-readable format.
Objection: Object to processing of your personal information in certain circumstances.

To exercise any of these rights, contact us at support@vitorian.com. We will respond within 30 days.

10. International Data Transfers

Our servers and service providers are located in the United States. If you are accessing our website or using our products from outside the United States, your information will be transferred to and processed in the United States. By using our services, you consent to this transfer.

11. Children's Privacy

Our products and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will promptly delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised effective date. We encourage you to review this page periodically. Your continued use of our website or products after changes are posted constitutes acceptance of the revised policy.

13. Contact

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Vitorian LLC
3707 W Shermer Rd
Northbrook, IL 60062
Email: support@vitorian.com